Guest Services Manager 客戶服務經理$3,000新人獎金

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Manager, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Job Responsibilities

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
• Promotes inter-hotel sales and in-house facilities
• Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staffs are aware of these procedures
• Responds to guest needs and resolves related problems
• Ensures VIPs and priority club guests receive special attention

Job Requirement

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• 5 years experiences in front office / guest services or related discipline with minimum 2 years’ supervisory experience, or an equivalent combination of education and experience
• Result-oriented strategic thinker with acute marketing sense
• Possess sophisticated interpersonal and analytical skills
• Excellent command of both written and spoken English and Chinese and communication skills
• Overnight allowance is entitled to overnight shift
• Immediate available is highly preferred
• Candidates with less experience will be considered as Assistant Guest Services Manager 

Benefits

• $3,000 Special Welcome Reward $3,000新人獎金
• 8-day off per month, 9 working hours per day 每月8天例假, 每天工作9小時
• 14-day Annual Leave 14日有薪年假
• Discretionary Bonus 酌情性花紅
• $1,600 monthly meal allowance 每月$1,600 膳食津貼
• Medical Insurance 醫療福利
• IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

We’ll reward all your hard work with a great salary and benefits – including pension scheme, healthcare support, dental health services, dining privileges, great room discount worldwide and superb training.