Spa Executive (5 days work)

The Spa Executive is responsible for providing front desk service of the Spa Center to the Members.

Job Description

• Handle telephone enquiries with professional telephone manner 
• Upgrade treatment bookings and maximize the productivity of each therapist and treatment room 
• Ensure a warm, friendly and professional welcome to all members visiting The Spa 
• Responsible for all Member accounts for services and treatments carried out 
• Ensure that accurate and correct payment is received 
• Organize schedule to maximize the use of time and profitability while ensuring that the clients’ needs are met 
• Complete the daily opening and closing procedures professionally and accurately 
• Answer telephone calls in a professional manner and ensure that messages are accurately and immediately passed on 
• Take a proactive approach to retail sales within the reception area by offering advice to clients 

Qualifications & Skills

• F.5 Standard or above
• 2 years’ experience at luxury hotels or spas 
• Qualified Holder of International Beauty Diploma such as CIDESCO, ITEC or equivalent is preferred 
• Excellent command of spoken English 
• Good customer service skills. 
• Excellent in Microsoft applications 
• High standard of personal hygiene and grooming.  
• Friendly personality, welcoming manner, self motivated, team player and honest. 
• Brings enthusiasm, positive service attitude and outstanding interpersonal and communications skills 

Working Location: Tai Tam (Transportation allowance applies)