Assistant Manager / Manager – Call Centre, Personal Financial Business Department

Chiyu Banking Corporation Limited

Responsibilities

  • Handle customers' transaction instructions, enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
  • Deliver quality services to customers through inbound and outbound calls
  • Provide after-sale services to diverse customer types
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements

  • Bachelor degree or equivalent experience
  • IIQE and HKSI holder will be an advantage
  • At least 2 years of customer service experience in banking / financial institutions
  • Independent, self-motivated, customer-centric, able to work under pressure
  • Good command of English and Chinese including Mandarin
  • Proficient in MS Office and Chinese inputs
  • On-shift duty may be required
  • Applicants with more experience will be considered as Manager
更多工作資料
薪酬 薪金面議
工種
  • 銀行 · 金融服務 - 顧客服務 · 關係管理
  • 銀行 · 金融服務 - 一般 · 其他
工作地點
  • 中環
僱用形式
  • 全職
教育程度
  • 學士

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