Guest Services Manager / Senior Guest Services Supervisor

Butterfly Hospitality (HK) Limited

Roles and Responsibilities:

  • Responsible for various front office duties, including on-day room sales and night audit management;
  • Act as a shift leader of front desk and duty manager of the hotel;
  • Supervise and ensure that frontline staff provide guests with exceptional service and engage guests in delightful conversations;
  • Achieve high level of guest satisfaction by anticipating guests’ needs and providing prompt response;
  • Carry out room inspection for VIP;
  • Handle guests’ complaints and emergency situation in a professional manner;
  • Provide on the job training to frontline staff;
  • Ensure effective cross-departmental communication to achieve operational effectiveness; and
  • Perform any ad hoc assignments as required.

Requirements:

  • Diploma holder or above in Hospitality or Tourism Management or related disciplines is preferred;
  • With 4 years experience in the role of Front Desk Supervisor / Assistant Manager / Manager;
  • Passionate about connecting with people and creating new guest experience;
  • Possession of good leadership, presentation and organizational skills;
  • Mature, pleasant, detail-minded, customer-oriented with excellent interpersonal skills;
  • Good communication skills and high level of proficiency in both English and Chinese;
  • Candidate with less experience will be considered for the role of Senior Guest Services Supervisor
更多工作資料
薪酬 N/A
待遇
  • 五天工作週
  • 生日假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 婚假
  • 膳食津貼
  • 醫療計劃
工種
  • 餐飲 · 酒店 - 其他職位
僱用形式
  • 全職
教育程度
  • 文憑或相等程度

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