Lead Host / Host – Front Office

Summary

We are inviting passionate, energetic and devoted talents to join our dynamic team.

What you will do:

• Provide an excellent and consistent level of service to guests in accordance to the hotel’s brand standards
• Responsible for full spectrum of duties, including greeting guests, ensuring a seamless check-in and check-out procedures for guests, handling enquiries and complaints professionally
• Engage in heart-felt and genuine conversation and promote loyalty
• Achieve high level of guest satisfaction by establishing good rapport with guests, anticipating guests’ needs and providing prompt response to guests

Qualifications
What you should have:

• Preferably with a relevant degree or diploma in Hospitality or Tourism management
• Preferably with 1 year of working experience in service industries
• Good communication skills and high proficiency in language skills
• A great team player who is customer-oriented, attentive and hospitable