Customer Service Officer, Digital Banking & Customer Value Management- Call Centre

Responsibilities:

• Handle incoming enquiries and/or instructions through different service channels (e.g., Hotline, E-mail, Live Chat, etc.) in a timely and professional manner
• Provide quality service & address customer’s query at first time they call where possible
• To complete customer’s instruction and/or request within an agreed timeframe and strictly in adhere to all regulatory requirements and internal procedure (e.g., SOPs)
• Identify customer’s needs and proactively offer relevant banking services/products (e.g., General Insurance) and/or refer to respective unit for further handling
• Coordinate with respective parties to resolve customer’s feedback / dissatisfaction
• Conduct outbound service follow-up call to customer
• Carry out special assignments as assigned by team head

Requirements: 

• HKCEE / HKDSE or above. Fresh graduate is also welcome
• Minimum 1-year experience in Call Centre industry, preferably in Banking industry
• Excellent customer-serving manner, a good team player with good communication skills and strong sense of responsibilities
• Good command in spoken and written Chinese and English, including Mandarin.
• Strong problem-solving skill and able to manage multi-tasks
• Professional qualification with IIQAS Paper 1 to 3 is preferable

Please send your application with full resume indicating current and expected salary, and quoting the above reference no.

For other vacancies, please visit our website: http://www.fubonbank.com.hk/

*All personal data provided by job applicants will be used for recruitment purposes only in accordance with the Bank’s Personal Data Information Collection Statement, a copy of which is available on our website: http://www.fubonbank.com.hk/web/html/sh_careers_e.html