Assistant / Front Office Manager

We are Hilton! We are Hospitality!

Responsibilities

• Assist Operation / Assistant Operation Manager in administering front office and security functions and providing overall supervision to the team
• Manage all aspects of the front desk to ensure the highest standard of guest service is extended to all the guests
• Liaise closely on a daily basis with all other departments in order to ensure effective communication and collaboration with all parties concerned.
• Assist in the preparation of Departmental budgets.
• Maximise revenue and occupancy to the best of his / her ability and to suggest ways to make improvements.
• Update all manuals, policies and procedures, when required.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc.
• Ensure that all performance standards are adhered to.
• To provide on-the-job training to new colleagues
• Ensure all cash transactions handled by the Front Office personnel are done according to the guidelines set by the Finance Manager.
• Works with Human Resources on manpower planning and management needs .
• Carries out any other reasonable duties and responsibilities as assigned.

Requirements

• Degree Holder or Diploma in Hospitality or Hotel Management
• Minimum 5-8 years' experience in Front Office Department in a managerial role.
• Strong communication, decision-making and leadership skills
• Excellent command of written and spoken English and Chinese including Mandarin
• Candidate with less experience will be considered as Assistant Front Office Manager