Telesales Team Leader (Banking – Contant Center) $30K - $32K

Job Description:

• Team management & development: You are focused on performance; you know how to motivate a winning team. You will continuously work on coaching your team members to improve their effectiveness in sales.
• Sales reporting: You will track difference sales KPIs and performance metrics reporting to sales Manager and company management. You will use sales metric to understand how to improve performance.
• Sales planning: You will manage the attendance and resourcing to ensure the sales team is appropriately staffed at all times. You will support the Sales Manager in implementing changes and improvements to sales processes
• Handle complicated cases escalated from the team and solve complaints

Job Requirement:

• Form 7 or above with strong team leader experience
• Team management experience, banking or call center experience is preferred with 1 - 2 years in management level
• Self-motivated, aggressive and result-oriented
• Enjoy discovery and taking on a diverse set of tasks and challenges. This is an important requirement for us: the kind of work we face is evolving as the business matures and grows.
• Excellent in the interpersonal skills.
• Immediately available is preferred