Retail Banking Operation Head - Operations Management Department

Responsibilities: 

• Manage daily operational activities of Credit Card Settlement, ATM Settlement, Time Deposit, Faster Payment System (FPS) and Autopay Operations.

•  Formulate strategic plans for the section to meet with service and operational goals set by the management

•  Monitor and review the set up, maintenance and updates of the processing systems and operating procedures of the section

• Implement operations policies and procedures of the section to ensure they are carried out in proper manner and are strictly followed by branches and the staff in the section

• Assist Department Head to handle personnel functions including hiring and training to ensure the smooth running of the Department

• Co-ordinate with Transaction Processing Centre Head to maintain a good operational control and branch activities

• Work with Retail Banking Product Team to advise on new products operational design

• Provide operations support to AML Compliance Officer on AML activities and new account opening

Requirements:

•  University graduate or equivalent academic achievement

• At least 8-10 years corporate banking experience of which 6-8 years are in operations management position

• In-depth knowledge of corporate banking products/ services and their operational activities

• Knowledge of the regulations and procedures of Hong Kong Interbank Clearing Ltd (HKICL) and CCASS from the Hong Kong Security Clearing Co (HKSCC)

• Strong leadership and decision making skills

• Excellent managerial and planning skills

• Initiative, systematic, active and energetic

• Good communication skills and fluent in both spoken and written Chinese (Mandarin and Cantonese) and English