Guest Relations Supervisor / Guest Relations Officer (Arabic Speaker)

Island Shangri-La, Hong Kong

We are looking for a Guest Relations Supervisor / Guest Relations Officer (Arabic Speaker) based at Island Shangri-La, Hong Kong!

As a Guest Relations Supervisor / Guest Relations Officer (Arabic Speaker), we rely on you to:

  • Understand guest preference and provide personalized guest experience
  • Meet & Greet all VIP guests and bid farewell, and provide a smooth and seamless guest journey
  • Handle guests’ inquiries and collect feedback from guests
  • Ensure all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
  • Be responsible Guest Relations operation and workflow to maximize guests’ satisfaction

We are looking for someone who has:

  • Higher Diploma in Hospitality Management or equivalent
  • Minimum 3 years of experience in Front Office / Guest Relations in an international class Hotel
  • Leadership skills and self-motivated
  • Able to work independently and under pressure
  • Excellent command of spoken English, Cantonese and Putonghua would be an advantage
  • Native Arabic speaking is a must
  • Candidates with less experience would be considered as Guest Relations Officer (Arabic Speaker)

 

更多工作資料
薪酬 薪金面議
待遇
  • 五天工作週
  • 恩恤假
  • 牙科計劃
  • 彈性花紅
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 金鐘
僱用形式
  • 全職
  • 長期
教育程度
  • 學士
  • 副學士或高級文憑

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