Assistant Manager/ Officer, Collection

Job Purpose:
Responsible for executing collection activities for all retail products to reduce the delinquency rate & delinquent bucket flow ratio.   

Main Responsibilities:  

• Perform dunning calls for & assist to handle the recovery of Personal credit facilities including Card / PL / OD / Mortgage Loan / Shortfall of other retail products (e.g. FX Margin / Share Margin / IPO, etc) as well as SME Card, SME Loan / Vehicle Loan & mortgage of corporate borrowers.   
• Perform dunning calls to over limit accounts for Card / OD products
• Update call status into System for record
• Suspension / termination of problem accounts
• Handle special request from customer – online address / phone amendment, statement request, request DDA form, waiver of charges, retrieval of sale-slip
• Backup for handling inbound calls  

Incumbent Requirements:

• Secondary Form 5 or above qualification 
• 5 years of working experience in collection or customer service field
• Good communication & Inter-personal skills
• Sound negotiation skill
• Good PC skills – MS Word & Excel
• Good command of spoken in English & Cantonese, speaking Putonghua will be an asset
• Able to work independently under pressure & target oriented
• Having knowledge for relevant Codes, Ordinances & Guidelines introduced by HKMA / PCO / TU