Guest Relations & Event Executive (Fine dining restaurant group)

We are looking for a talented individual who is passionate about hospitality and delivering a first-class customer experience.

The Guest Relations & Event Executive is responsible for delivering exceptional service to high-profile guests while ensuring seamless event execution. This role requires a high level of professionalism, discretion, and attention to detail, as well as a passion for hospitality and luxury dining experiences.

Key Responsibilities:

VIP Guest Relations:

• Provide personalized service to VIP guests, ensuring their preferences and expectations are met.
• Maintain a VIP guest database with detailed records of preferences, special requests, and past visits.
• Coordinate with restaurant staff to ensure seamless service and an elevated dining experience.
• Handle confidential guest information with discretion and professionalism.

Event Management:

• Plan, organize, and execute exclusive events, including private dining, corporate gatherings, and special occasions.
• Liaise with high-profile clients to understand event requirements and provide tailored solutions.
• Collaborate with marketing and operations teams to promote and manage events.
• Oversee event logistics, including seating arrangements, catering, and entertainment.

Administrative & Coordination:

• Maintain event calendars and ensure timely execution of planned activities.
• Prepare reports on guest feedback and event performance.
• Conduct background searches and maintain guest records and feedback reports.
• Monitor online reviews and respond professionally to guest feedback.
• Work closely with other departments to ensure a cohesive guest experience.

Qualifications & Skills:

• Degree holder in Hospitality Management / Marketing or related disciplines.
• Minimum 2 years working experience in luxury hospitality, fine dining, or event management is an advantage.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Knowledge of reservation systems and event planning tools.
• A customer-focused mindset with a proactive approach to service.
• Fluency in English, Mandarin, and Cantonese are required.
• Immediate availability is highly appreciated.

We offer an attractive salary & benefits:

• Additional annual leave after 1 year of service, complete with a maximum of 18 days AL in total
• 8 days off per month
• Sunday off
• Medical Insurance coverage
• Paid Sick Leave
• Wedding Leave
• Birthday Leave
• Compassionate Leave
• Attractive Sales Incentive Bonus
• Staff meal provided
• Job-related training

To apply, please submit your CV by email or via WhatsApp to 92282600.