Guest Relations Executive / Hostess - Wing Restaurant

We are looking for a talented individual who is passionate about hospitality and delivering a first-class customer experience.

The Guest Relations Executive / Hostess is responsible for ensuring exceptional guest experiences in a fine dining setting. This role requires strong leadership, professionalism, and a deep understanding of luxury hospitality to create a welcoming and seamless dining atmosphere.

Key Responsibilities:

Guest Experience & Hospitality:

• Oversee the guest relations team to ensure flawless service.
• Provide personalized service to VIP guests and regular patrons.
• Maintain a guest database for tailored experiences.
• Handle guest inquiries, complaints, and special requests professionally.

Reservation & Seating Management:

• Manage reservations and seating arrangements to optimize guest experience.
• Provide a tailor-made menu for guests according to their preferences.
• Coordinate with restaurant staff to ensure seamless service.
• Handle special requests for VIP guests and private dining experiences.

Administrative & Coordination:

• Conduct background searches and maintain guest records and feedback reports.
• Draft daily and weekly guest summary list including seating plan, each tailored-made menu with guests’ preferences to the floor and kitchen teams for preparing the operation.
• Liaise with the account department for following up on the deposit payment.
• Monitor online reviews and respond professionally to guest feedback.

Requirements:

• Minimum 2 years of work experience in the same position in luxury hospitality, fine dining, or guest relations management.
• Degree / Diploma Holder in Hospitality Management or related disciplines.
• Proficient in handling clerical duties and using Microsoft Office with Chinese typing.
• A customer-focused mindset with a proactive approach to service.
• Ability to multitask and work in a fast-paced environment.
• Excellent communication skills and must be service-oriented.
• Fluency in English, Cantonese & Mandarin.
• Pleasant, detail-oriented, presentable, confident with an outgoing personality, and able to work under pressure.
• Immediate availability to join is highly preferred.

We offer an attractive salary & benefits:

• Additional annual leave after 1 year of service, complete with a maximum of 18 days AL in total
• 8 days off per month
• No split shift, Sunday off
• Medical Insurance coverage
• Paid Sick Leave
• Wedding Leave
• Birthday Leave
• Compassionate Leave
• Sales Incentive Bonus
• Staff meal provided
• Job-related training

To apply, please submit your CV by email or via WhatsApp to 92282600.