Facilities Officer (5 days work)

The Facilities Officer provides assistance to Facility Management team in completion of multiple functions of Property Services and Administrative Management for the facilities of the Club
 

Job Duties

Assist the Senior Facilities Manager to:-

• Respond to the Club inquires and concerns. Ensure timely and quality service delivery to the club. Follow up with other departments to ensure customer satisfaction
• Oversee the operation with the team to ensure maintenance, housekeeping, security, valet, gardener and linen service are delivered in compliance with the Service-Level Agreement (SLA) and Standard Operation Procedure (SOP) to achieve the Key Performance Index (KPI) targets
• Conduct regular inspections to ensure the operation is in alignment with company standards
• Assist in the preparation of annual facilities budget, forecasts and contracts
• Review and maintain service reports and agreements and manage external contractors and vendors
• Monitor the planned preventive maintenance programme
• Implement company policy, guidelines to ensure the facilities services are in normal
• Maintain the work order system. Assign and communicate work orders to multiple technicians and assists management in resolving problems
• Process invoices and related administration work

Qualification & Skills

• Higher Diploma or Degree in Housing / Facilities Management or related disciplines
• Minimum two years of related progressive experience and/or training
• Good written and spoken English and Chinese language skills
• Ability to comprehend and interpret instructions, correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Strong sense of responsibility, able to work under pressure and multi-tasking
• Ability to effectively present information to an internal department and/or large groups of employees.
• Ability in problem solving and decision making
• Good skills with Microsoft Office Suite, Outlook, and intranet/internet
• Support between Clubs.
• Shift work required on Saturdays, Sundays, and public holidays.
• Candidates with less experience may be considered for the Assistant Facilities Officer position.

Working Location: Central / Tai Tam