Clearing Operations Assistant

JOB SUMMARY

• To provide Operational support on Electronic Items related processing, Dividend processing, rejection handling & settlement for WM Products, Reconciliation Projects, filing and quality checking. 

RESPONSIBILITIES

• To handle rejection & settlement of ELI / SN / Government Bonds
• To handle FPS exceptional cases, Cash Rebate & Dividend processing 
• To handle internal & external customer inquiries / complaints 
• To handle Bank signature verification and maintenance 
• To perform quality checking and documents filing  
• To communicate and provide operational supports to counterparties, Hubs and departments
• To liaise with other divisions, departments and branches for all matters relating to the Section work and ensure smooth operation flow is continuously maintained
• A good overall knowledge of Banking practice and theory 
• Report / escalation for any system / technical issues 
• Cross Team / backup support as well as overtime duties if required.
• To provide MIS statistical report on job volume and productivity for management review. 
• To recommend improvements in the processes to ensure constant improvement in effectiveness & productivity
•  Escalate any risk findings to the LM for taking necessary investigation / remediation on timely basis 
• To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed   
• To make recommendation of procedural changes to improve efficiency and customer service
• Assist in handling marketing campaigns, ad hoc projects and conduct User Acceptance Tests / User Verification Tests during business & non-business hours on need basis
• To comply with all applicable anti-money laundering procedures and particularly, report any suspicious activities to the line manager and Unit Money Laundering Prevention Officer

Qualification
Education     

• Degree holder or equivalent
• Experience in Operation process with good knowledge in end to end process reengineering
• Strong analytical skills and good judgement and ability to work under pressure
• A team-player with good communication and interpersonal skills
• Good stakeholder management by establishing good working relationships with people at all levels and to  work well in a team     
• Languages - English, Mandarin & Cantonese

Role Specific Technical Competencies

• Operations – Back Office    
• Retail Banking Services