Manager, Collection Governance & Strategy

Job Summary

• Actively engage in execution of collection strategy initiatives. The staff ensures business requirement documentation, testing and verification. This also includes ensuring collection team engagement to ensure smooth change transition.
• The role manages country collection systems administration duties. This entails documenting country change requests, troubleshooting system issues, periodic review of system parameters and rules and system access management.
• Drive strategy and performance tracking for portfolio including monthly performance reviews, daily collection reporting and system support.
• To have an adequate and relevant collection strategy commensurate with the size and risk of the portfolio.
• Develop and execute new initiatives to achieve collections and recovery target setting, Impairment budgeting and forecasting.
• To manage an acceptable level of credit loss and to maximize economic profits for the Business through good growths.
• To support the reduction of credit operation costs through improvement in efficiency and effectiveness of credit operation processes/ strategies.
  • Consistently explore opportunities to improve controls in operational procedures and ensure agreed changes be implemented.

Key Responsibilities

• Ensure compliance of regulatory requirement and internal policies for all collection activities.
• Implement the governance framework as planned and on a timely basis, and proactively and rigorously evaluate ORF controls whenever there are changes in high-risk processes.  Continuously improve collection processes to enhance to reduce operational risks.
• To ensure good control mechanisms are in place and to ensure satisfactory audit clearance.
• To identify and execute workflow re-engineering processes.
• Represent collection in country and group level system and change projects to ensure seamless transition for collection processes.
• Drive improvement of data quality for external and Internal reporting
• To ensure that all collection activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country, Group Collections and the overall governance framework.
• Immediately highlight gaps or breaches identified to appropriate department or management. Ensure agreements are reviewed periodically as required by the process standards.

Skills and Experience

• Bachelor Degree or above 
• Experience of HKIB-ACRM is PREFERRABLE
• Language : Cantonese, Mandarin and English 
• Strong communication, analytical, problem-solving, and interpersonal skills.
• Proficiency with analytical tools such as SAS and/or Python programming language.
• Knowledge of the bank’s operational processes and systems is preferable.
• Prior experience in a strategy and/or collections support role is an added advantage.