Team Lead, Operations, IBG Branch Operations, Corporate Banking

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility 

• Supervise the unit operations on a day-to-day basis.
• Allocate duties to the subordinates to make sure smooth running in daily operations.
• Override transactions beyond the authority of tellers and ensure the regularity of such transaction.
• Check and sign the transaction vouchers and computer output reports.
• Closely monitor operational control, with particular attention to transactional execution.
• Ensure compliance with the general internal control requirement and prevent any possible fraudulent behavior manifested by the subordinates.
• Ensure the highest standard of customer services.
• Assist in resolving customer complaints.

Requirement 

• Degree Holders 
• Solid branch operations experience.
• Minimum 5 years’ experience in banking operations, preferable in branch operations
• Strong customer relations and negotiation skills.
• Good leadership and management capabilities.
• Good communication and inter-personal skills.
• Ability to guide subordinates and build-up effective teamwork within the department.
• Able to co-operate in a harmonious and productive manner with superiors.
• Good in both English and Chinese.
• Knowledge in MS Office.

立即申請

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.