Senior Customer Service Officer (5 days/22K-27K+2K) **Must have Banking CS Exp

Major Responsibilities

• Handle customer enquiries, requests and complaints via phone/ Live Chat about the credit card & loan products
• Provide coaching and training to teammates to enhance their skills and job knowledge
• Prepare performance report/ KPI measurement
• Perform regular review on routine procedures for improvement/ streamlining opportunities and recommend enhancements relating to systems/ workflows

Requirement:

• Form 5 / DSE graduate or above
• Minimum 3 years of relevant experience in the credit card industry
• Proficient in Chinese typing
• Proficient in both spoken & written English & Chinese
• Shift basis (morning shift and night shift) with requirement to work on Saturdays, Sundays or public holidays