Guest Services Supervisor 賓客服務督導 (5 Days Work 5 天工作制)

Job Descriptions:

• Handle daily Front Desk operation inclding check-in/out services, handle guest enquiries and complaints with a professional manner
• Ensure the daily efficiency of Front Desk operations
• Maintain high standard of services to guests
• Perform other ad hoc job duties as assigned

Job Requirements:

• Diploma holder or above in Hospitality Management or related disciplines
• Minimum of 3 years relevant experience in Hotel Industry
• Proficient in OPERA system is preferred
• Good communication and interpersonal skills
• Excellent command of both spoken English, Cantonese and Mandarin
• Candidate with less experience will be considered as Senior Guest Services Officer/ Guest Services Officer