Receptionist (Food & Beverage)

Job Description:

• Ensure respect of the Brand standards, 5 stars hotel service , management rules and manager directions.
• Responsible for the well being of  service operations and lead teammates to perform accordingly( waiters / casuals/captain ).
• Maintain a memorized knowledge of the menu, prices and ingredients , offer , promotions, discount
• Welcoming Guests: Greet guests warmly as they arrive. Make them feel welcome and comfortable.
• Reservation Management: Manage and organize bookings and reservations. Confirm reservations over the phone and online.
• Seating Arrangements: Prepare seating arrangements to maximize space. Escort guests to their tables.
• Handling Inquiries:  Answer questions about the menu or the restaurant. Provide information on special events or promotions.
• Communication: Coordinate with the kitchen and wait staff to manage seating and serve times. Notify staff of any VIP guests or special needs.
• Administrative Tasks: Keep the reception and waiting areas tidy. Handle telephone calls and emails.
• Payments: Sometimes assist with processing payments or managing the cash register.
• Promotional Activities: Occasionally help in promoting special deals or upcoming events.

Requirement:

• Fresh graduate are weclome
• Fluent in written and oral English, Cantonese and Mandarin
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Passion in Food & Beverage
• Knowledge and practice of Microsoft Office ( Work, excel )
• Willing to work on shift hours including night shift