Assistant, Customer Information Maintenance

Direct support to Operation Support Centre, which is a centralized team in handling forms processing received from all branches.

Main Responsibilities: 

• Perform data verification and editing for the processing of customer information related forms
• Review workflow and provide ideas for re-engineering process with the aim of efficiency and effectiveness of own responsible job                                         
• Involves in projects related to the section/department, and prepare/review covering provision of user requirements and participation in UAT
• Handle account enquiries and information requests from both internal and extenal customers
• Review and update departmental operations manual/terminal guideline
• Perform administrative duties assigned by supervisor

Incumbent Requirements:

• Secondary education or above
• Minimum 1 year clerical experience in banking industry
• Knowledge of banking products is preferred
• PC literacy is an advantage