Assistant

Job Summary

• To provide operational support to different stakeholders
• To ensure the team clear deliver the outcome within agreed SLA and in high quality
• To monitor both onshore and offshore team performance through MI reports  
• To handle internal and external customer inquiries/ complaints confidently and reliably 
• To support cross team functions and upskill
• To assist in preparing and consolidating the monthly report to Management
• To ensure the team following internal DOI “Departmental Operation Instruction” and Procedure manual from Product Team to handle day-to-day application procedure
• To check the control effectiveness through regular review and identify process gap through quality check and regular monitor.
• To recommend improvements in the processes to ensure constant improvement in effectiveness & productivity
• Escalate any risk findings to the LM for taking necessary investigation / remediation on timely basis
• Support LM to create a positive working environment to encourage commitment / contribution of team members. Through the provision of career development, training and on-going two-way communication / management support.
• To comply with all applicable money laundering prevention procedures and, in particular. Report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager
• To ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed    

Key Responsibilities

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
FCC, Compliance, Legal & FCSO
 

Skills and Experience

• Process Improvement
• Process Management
• Regulatory Environment - Financial Services
• Operational Risk
• Fraud Detection and Prevention
• RETAIL BANKING SERVICES
• Regulatory Framework and Requirements (SIF)

Qualifications

• Degree holder or equivalent
• Experience in Operation process with good knowledge in end to end process reengineering
• Experience in Banking, Risk, Control, Analytics function is an advantage
• Strong analytical skills and good judgement and ability to work under pressure
• A team-player with good communication and interpersonal skills
• Good stakeholder management aby establishing good working relationships with people at all levels and to work well in a team