Sales & Conference Services Manager

Responsibilities

• Handling of events, follow through the event management flow process until departure of the assigned group and coordinates with respective departments and customers to ensure successful delivery of hotel events of average complexity
• Liaise between field sales persons and customers throughout the event process (Pre-Event, Event, Post-Event). Make presence known to customers at all times during this process
• Manage group room blocks and meeting space for assigned groups
• Facilitate various meetings as necessary (Banquet Event Order Meeting, Room Block Review. etc)
• Greet customers during the event phase and hands-off to event operations team for the execution of details
• Effectively up sell products and services throughout the event process
• Participate in customer site inspections and assist with the sales process when necessary
• Effectively manage customer budgets to maximize revenue and meet customer needs

Requirements

• Higher Diploma or above in Hotel Management or related discipline
• Minimum 4 years’ relevant experience in the hotel industry, preferably in luxury hotel in Hong Kong
• Service-oriented, independent and able to work under pressure
• Excellent communication and negotiation skills
• Fluent in both spoken and written English and Chinese
• Good knowledge of Opera, Delphi and Microsoft office applications