Head, Business Planning Management, PvB

JOB SUMMARY
This role, leading a team of 5, support the Regional Head of Private Banking ('PvB') in developing and executing transformative strategies, leading initiatives that drive organizational change and scalable sales practices. Utilize data and analytics to focus on revenue, volume, and client engagement, while fostering a culture of continuous improvement and innovation. This strategic leadership role aims to enhance operational efficiency, align stakeholder communication, and drive overall business growth and performance.

RESPONSIBILITIES
Strategy 
Financial Analysis, Governance & Management Reporting:
Ensure robust governance by developing strategic plans, maintaining compliance with policies and regulations, managing risks, monitoring performance, and fostering continuous improvement within the private banking division.
Lead the financial management, including budgeting and reporting for the private banking division, ensuring accurate analysis of key performance indicators and operational metrics.
Develop comprehensive financial models to forecast revenue growth and profitability, presenting insights to executive leadership.
Act as central point of contact to connect business directions from Group globally, regionally and markets locally.
Ensure timely and accurate management reporting by developing comprehensive reporting frameworks, utilizing data analytics to provide actionable insights, and regularly updating executive leadership on key performance indicators and business metrics.
Proposition Development:
Drive the development and continuous enhancement of the private banking proposition, ensuring alignment with evolving client needs and market dynamics.
Conduct competitive analyses to effectively position our offerings and identify opportunities for differentiation.

Business
Acquisition & Client Management:
Drive client acquisition, upgrades, onboarding, referrals, retention, and cross-selling across all channels while managing segment initiative profitability.
Foster relationships within the bank for prospecting and referral opportunities, leveraging market intelligence for consultative sales to engage new clients.
Provide tailored solutions for account opening and support walk-in clients, while managing less profitable accounts.
Sales Management:
Collaborate with Market Heads and Head of IA to review progress against business targets & objectives and productivity ratios.
Develop framework & campaign to facilitate sales effectiveness.
Perform sales data analytics, initiate and lead campaigns to drive momentum achieving different sales targets.
Enable Relationship Managers to deepen client satisfaction and engagement by delivering tailored solutions.

Processes
Business Enablement & Change Project 
Identify and drive initiatives that improve operational efficiency and client satisfaction.
Serve as the owner of pricing strategies, ensuring competitive and profitable pricing models are in place.
Conduct regular reviews and adjustments of pricing structures to align with market trends and business objectives.
Ensure successful adoption of new systems and processes through effective change management and training programs.

People and Talent
Team Leadership and Development
Lead, coach, and mentor team members to achieve their full potential, ensuring continuous learning and professional growth through individual development plans.
Performance Management
Conduct regular performance reviews, provide constructive feedback, and address performance issues promptly to maintain high standards and recognize contributions.
Employee Engagement and Well-being
Promote a positive work environment through team-building activities, open communication, and addressing employee concerns to enhance job satisfaction and retention.

Risk
Integrate Risk Management: Embed risk management into all aspects of client service and operational strategy by proactively identifying and mitigating risks.
Collaboratively Risk Handling: Work effectively with business partners to identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Crisis Management: Implement clear communication protocols for reporting risk and manage situations to respond swiftly to emerging issues during crisis such as market downturns.

Regulatory & Business Conduct
Lead through example and build the appropriate culture and values for the cluster, setting the right tone and expectations from the various teams working in tandem across products and with risk and control partners
Demonstrate exemplary behavior in all professional interactions, embodying the highest standards of integrity, accountability, and ethical conduct. Serve as a role model for team members, showcasing a commitment to the bank’s mission, vision, and values.
Promote collaboration between various teams and functions to ensure a unified approach to client service.  
Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key Stakeholders
Market Heads, Team Leaders, Relationship Managers
Client Services Managers
Product Specialists and dedicated function partners
Booking Centre Head
Vaiorus support functions, including Compliance, Legal, BRM, Client Onboarding, etc
External parties such as APB, InvestH

Other Responsibilities
Embed Here for good and Group’s brand and values in the team, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Qualification
Languages     Proficiency in Cantonese, English and Mandarin

Role Specific Technical Competencies
Strategic thinking
Driving business growth and achieving performance targets
Project management
Leadership skills with the ability to motivate and develop talents
Analytical and numerical skills in financial planning, market trends and budget management to inform strategic decisions
Risk Management
Problem-solving skills
Stakeholder management
Discreet – deal with highly confidential information daily