VP Team Lead - KYC (Customer Onboarding for FIG), Institutional Banking Group

Business Function 

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards. 

Responsibilities:

To provide KYC and on account opening for Large corporate and Financial institutional group customers from end to end and to manage portfolios of assigned new account application, achieve new client acquisition target with reasonable turnaround time.

· Supervise KYC Officers contact prospect corporate customers to conduct Know Your Customer (KYC) and arrange account opening and relevant matters

· Understand business activity and obtain business proof to ascertain activity is legitimate and consistent as declared by prospect corporate customer

· To identify and escalate cases with potential red flags on possible fraudulent application

· To approve cases submitted by KYC officers or to endorse recommendation for approval by Team Head.

· Follow up with customers on outstanding documents in a proactive manner, minimize the turnaround time.

· Manage KYC officer’s portfolio to achieve new account application target on a week to week basis; enable business for new customer acquisition

· To supervise and own the progress and quality of KYC and account opening of KYC officers; provide guidance and instruction to complete the new account application in a timely manner

· To motivate and drive teams to effectively maintain accounts quality.

· To conduct knowledge sharing and coaching to new members and to the team as and when necessary

· To liaise and work with internal departments/ RMs/ CSO to facilitate a smooth delivery of customer service and to accomplish assigned tasks

· To participate the rollout of business initiatives and transformation project

· Ensure compliance of mandatory banking processes

Requirements

· University Degree with 7+ years in banking industry with related KYC exposure and people management experiences

· Extensive knowledge in AML/ KYC, compliance and local regulatory requirements 

· Experience in transaction review/investigation and compliance risk controls from AML perspective is an advantage

· Good interpersonal skills, able to communicate with customers and internal stakeholders effectively

· Attentive to details, compliance and control oriented, diligent and proactive, with growth mindset

· Good product & process knowledge. Excellent leadership and coaching skill

· Proficiency in the use of MS Office including Excel.

· Good multi-tasking skills and ability to work independent and under pressure

· Proficiency in both English and Cantonese. Mandarin is highly preferred