Guest Relations Supervisor / Guest Relations Officer (Arabic Speaker)

We are looking for a Guest Relations Supervisor / Guest Relations Officer (Arabic Speaker) based at Island Shangri-La, Hong Kong!

As a Guest Relations Supervisor / Guest Relations Officer (Arabic Speaker), we rely on you to:

• Understand guest preference and provide personalized guest experience
• Meet & Greet all VIP guests and bid farewell, and provide a smooth and seamless guest journey
• Handle guests’ inquiries and collect feedback from guests
• Ensure all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures
• Be responsible Guest Relations operation and workflow to maximize guests’ satisfaction

We are looking for someone who has:

• Higher Diploma in Hospitality Management or equivalent
• Minimum 3 years of experience in Front Office / Guest Relations in an international class Hotel
• Leadership skills and self-motivated
• Able to work independently and under pressure
• Excellent command of spoken English, Cantonese and Putonghua would be an advantage
• Native Arabic speaking is a must
• Candidates with less experience would be considered as Guest Relations Officer (Arabic Speaker)