Compliance Officer (eCommerce - Customer Service)

Job Responsibilities:

• Perform daily credit check on the orders as per internal policy
• Identify potential risk, chargeback, fraud and compliance issues
• Resolve customers’ disputes and chargeback cases promptly to maintain high customer satisfaction
• Assist to prepare and update manuals, SOPs and Terms & Conditions
• Assist in ad-hoc duties as assigned by supervisors

Requirements:

• Post-Secondary or above, majoring in Risk Management, Statistics, Finance, Economics or related discipline
• Good knowledge of credit card and merchant payment process is a plus
• Payment gateway operation / Fraud checking experience is a plus
• Experience in merchant payment processing field is an advantage
• Attention to details, self-motivated and strong analytical mindset
• Able to work independently and under pressure, multi-task and meet deadlines
• A quick learner with excellent communication and interpersonal skills
• Good command of spoken and written English.
• Excellent PC skills including MS Word, MS Excel, Google Docs and Google Sheets
• Right to work in Hong Kong
• Fresh graduates are welcome