Front Desk Supervisor

We are now inviting highly motivated and outgoing individuals to join our team:

Major Responsibilities:

• Assist Front Desk Manager in daily operations, such as room inventory control and daily room assignment
• Pre-arrival preparation of all market and clientele to ensure room inventory is well control
• Coordinate with other departments to ensure smooth operation  
• Ensure all guests feel welcome and their expectations are met with satisfaction
• Handle guest comments and complaints tactfully, efficiently and complies with the Hotel policies and procedures
• Provide regular training and guidance to staff members to ensure high standard of services delivery

Requirements:

• 3 years’ relevant experience in similar capacity
• Higher Diploma or above in Hospitality or relevant discipline
• Knowledge in “Opera PMS" is preferable
• Excellent command of English, Mandarin and Cantonese
• Good knowledge of computer operating systems, such as Microsoft office software (Word, Excel)
• Service oriented, proactive and able to work well in stressful and high pressure situation

*Candidate with less experience will be considered as Assistant Front Desk Supervisor.