Deputy / Assistant Personal Banking Manager – (Contact Centre, WMS - Insurance)

Job No.: 498293
Employment Type: Full time
Departments: Personal Banking and Wealth Management Department
Job Functions: Bank Operations, Customer Services, Relationship Management

Responsibilities:

• Handle the enquiries regarding all activities in insurance policy operation process such as underwriting, policy admin and claims from different services channels, including telephone, email
• Liaise with internal departments to resolve customer problems
• Provide relevant and suitable products and services to meet customers’financial needs in order to achieve business targets
• Address customer feedback / complaints professionally
• Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
   

Requirements:

• Degree or above is preferred
• With qualifications in IIQE
• At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
• Independent, self-motivated, customer-centric and able to work under pressure
• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
• Proficient in PC applications, such as MS Office and Chinese inputs
• May required on-shift duty as needed