Senior Associate, Card Authorization

Responsibilities:

• Handle authorization requests from credit card merchants

• Execute Sales & Service Recovery Actions for rejected transactions by contacting cardholder

•  (Credit card & ATM Card)

• Monitor suspicious credit card transactions and contact cardholders for verification

• Support Customer Service, Merchant and ATM Hotlines during non-office hours

Requirements:

• Post-secondary education or above with at least 5 subjects passed in HKCEE/HKDSE, including Chinese and English Language

• Relevant experience in customer service is preferred

• High sense of customer services and risk awareness

• Good command of spoken and written English and Chinese

• Shift rotation is required

• Work Location: Kwai Hing