Duty Manager / Night Manager

We are looking for a Duty Manager / Night Manager based at Island Shangri-La, Hong Kong!

As a Duty Manager / Night Manager, we rely on you to:

• Ensure that the guest check-in / check-out, and Front Desk Operations are handled efficiently with best of care and services provided to Hotel guests
• Closely monitor the occupancy, as well as maintaining the guest history and preference up-to-date
• Handle and resolve guest complaints in compliance with the Hotel standards
• Direct and schedule staff roster in accordance with events, festive days and periods to ensure adequate staff is on duty to provide efficient and quality service
• Review guest feedback from different platforms and drive outstanding results by taking initiative to uplift service levels when necessary
• Maintain Front Office Standards & Procedures in keeping with brand direction
• Perform any other duties and special projects as assigned by supervisors

We are looking for someone who has:

• Minimum 5 years of Front Office experience with at least 3 years of supervisory experience, preferably in a sizeable luxury Hotel or related service industry
• Knowledge in Opera System and Microsoft Office applications
• Strong problem solving skills, leadership skills and communications skills
• Excellent command of English, Cantonese and Putonghua to interact with guests, colleagues and management in a professional manner
• Candidates with more years of experience would be considered as Senior Duty Manager