Duty Manager / Night Manager

Island Shangri-La, Hong Kong

We are looking for a Duty Manager / Night Manager based at Island Shangri-La, Hong Kong!

As a Duty Manager / Night Manager, we rely on you to:

  • Ensure that the guest check-in / check-out, and Front Desk Operations are handled efficiently with best of care and services provided to Hotel guests
  • Closely monitor the occupancy, as well as maintaining the guest history and preference up-to-date
  • Handle and resolve guest complaints in compliance with the Hotel standards
  • Direct and schedule staff roster in accordance with events, festive days and periods to ensure adequate staff is on duty to provide efficient and quality service
  • Review guest feedback from different platforms and drive outstanding results by taking initiative to uplift service levels when necessary
  • Maintain Front Office Standards & Procedures in keeping with brand direction
  • Perform any other duties and special projects as assigned by supervisors

We are looking for someone who has:

  • Minimum 5 years of Front Office experience with at least 3 years of supervisory experience, preferably in a sizeable luxury Hotel or related service industry
  • Knowledge in Opera System and Microsoft Office applications
  • Strong problem solving skills, leadership skills and communications skills
  • Excellent command of English, Cantonese and Putonghua to interact with guests, colleagues and management in a professional manner
  • Candidates with more years of experience would be considered as Senior Duty Manager

 

更多工作資料
薪酬 薪金面議
待遇
  • 五天工作週
  • 恩恤假
  • 牙科計劃
  • 彈性花紅
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 金鐘
僱用形式
  • 全職
  • 長期
教育程度
  • 學士
  • 副學士或高級文憑

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