Telemarketing Executive, Consumer Finance

Responsibilities:

• Conduct outbound telemarketing activities to cross-sell Credit Card or Personal Loan products to customers to achieve business goals and objectives
• Handling inbound unsecured lending applications and related enquiries
• X-selling of other financial products or related services, e.g. insurance, etc.
• Answer customers' enquiries in a timely and professional manner
• Provide accurate information to potential and existing customers
• Follow though with related departments to ensure delivery of service commitment to customers
• Process all customers' phone instructions strictly in adherence to Bank policies and procedures

Requirements:

• Form 5 or above
• 1 year experience preferable but not essential
• Understand relevant policies and procedures of the Bank as well as regulatory requirement
• Strong commitment in delivering quality customer service
• Able to communicate in English and Mandarin
• Good command of Mandarin preferable
• Good team player with excellent communication & presentation skill
• Immediate available will be an advantage