Reservations Officer

We entrust you as our Reservations Officer

to drive growth and account successes.

How will we care for you?

• Enjoy a 5-day working week consisting of 8 working hours per day.
• Benefit from 17 days of public holidays.
• Take advantage of 12 days of annual leave.
• Receive coverage for life, accident, outpatient, hospitalisation, and dental insurance.

We prioritise your well-being and personal growth.

What will you do?

Lead and manage the guest experience team to be fully accountable for ensuring exceptional guest services.

Drive and implement programs and procedures that elevate guest satisfactions.

Analyze guest feedback and act as a crucial link between guests and team members, providing detailed reports to senior management on activities and feedback.

Be an effective role model and leader in setting the culture and example of excellent guest services with strong interpersonal relations.

Your work is crucial to us because we rely on your expertise and compassion to not only delight our guests, but also to forge connections that create lasting experiences that extend well beyond their stay.

What do we seek in you?

• Possess 1-2 years of premium hotel experience.
• Familiar with hotel management systems.
• Fluent in English, Cantonese, and Mandarin, plus to know other languages
• Present yourself professionally, with the ability to comfortably build rapport with a global clientele.

Regardless of the role you play, we seek individuals who resonate with the following values because you are much more than just a sales - we depend on you to deliver our promises to our guests and stakeholders:

• Proactive - anticipate and act.
• Authentic- connect genuinely.
• Heartfelt - understand, answer with care and kindness.
• Committed to Positive Impact – drive meaningful change.

Who are we - Lanson Place Causeway Bay?

We are a global hospitality brand, a luxury boutique hotel exquisitely situated at 133 Leighton Road. Our ethos is deeply rooted in the values of Family and Community, guiding our authentic and attentive approach to hospitality in creating bonds with our guests that last far beyond their stay with us.