Assistant Guest Services Manager 助理客戶服務經理/Guest Services Supervisor 客戶服務督導$3,000新人獎金

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Supervisor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Job Responsibilities

• Supervises the Front Desk operations
• Leads the team to attend all guest’s inquiries, complaints and requests in a professional manner
• Greets all guests at all times in a friendly & provide check-in and check-out services
• Provides guests with a quality room orientation
• Endeavours to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

Job Requirement

• Degree or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• 3-4 years experience in guest / customer service, or an equivalent combination of education and experience
• Pleasant personality, customer-oriented with good communication and interpersonal skills
• Fluent in both written and spoken English
• Overnight allowance is entitled to overnight shift.
• Immediate available is highly preferred.
• Candidates with less experience will be considered as Assistant Guest Services Supervisor
• Candidates with more experience will be considered as Assistant Guest Services Manager

Benefits

• $3,000 Special Welcome Reward $3,000新人獎金
• 8-day off per month, 9 working hours per day 每月8天例假, 每天工作9小時
• 14-day Annual Leave 14日有薪年假
• Discretionary Bonus 酌情性花紅
• $1,600 monthly meal allowance 每月$1,600 膳食津貼
• Medical Insurance 醫療福利
• IHG Employee Room Benefit Programme IHG 酒店員工客房優惠計劃

We’ll reward all your hard work with a great salary and benefits – including pension scheme, healthcare support, dental health services, dining privileges, great room discount worldwide and superb training.