Senior Spa and Wellness Concierge / Spa and Wellness Concierge

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

• 17 paid statutory holidays
• Exceptional market leading benefits
• Option of MPF or ORSO retirement scheme

Responsibilities:

• Welcomes, advises, and supports guest enquiries and bookings of The Peninsula Spa and Fitness Centre
• Promotes and sells spa services and products to guests to maximize sales potential
• Handles scheduling of guest reservations with accuracy
• Ensures guests' spa and fitness journey is smooth from check in to check out
• Conducts daily opening and closing procedures

Requirements:

• Related experience in luxury hotels or spa front of house or reception
• Knowledge in spa computerised booking systems is an advantage
• Excellent interpersonal and communication skills
• Fluent in spoken and written English. Good command of Cantonese or Mandarin is an advantage
• Demonstrates passion for guest care
• Candidates with less experience will be considered as Spa and Wellness Concierge

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.