Implementation Officer (Contract) (KS)

Responsibilities

• Take responsibility and accountability for simple / complex cash management and trade implementations within the Country.  The client base includes CCIB clients, all have exacting standards and expect the highest levels of best practice and standards around implementation.  
• Serves as the focal point of contact for client and ensure smooth and efficient implementation via assembling the proper implementation team, creating complete project plan, tracking to ensure milestones dates are met, clear and timely communication to internal and external stakeholders on project progress with proper follow-ups and escalation as required.  Implementation manager will participate in the pre-implementation phase to facilitate sales in deal origination. 
• Ensure key programmes are supported and embed within the function as appropriate
• Drive to improve deal cycle time to enhance revenue realisation is key.
• Ensure the function remains aligned to client needs.  Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties (Sales, Product, ITO) and find innovative solutions to complex multi-market requirements.  
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Qualification

• Good knowledge of Transaction Banking products (Cash/Trade), processes and procedures including on-line banking. 
• Excellent project management skills.  PMP (or equivalent) certified would be an added advantage.
• Other relevant professional certifications (e.g. SAP / Oracle / AWS) would be an added advantage
• Good understanding of system development life cycle and processes.  
• A dynamic team player, capable of adopting collaborative approach in designing unique client solutions.
• Well versed with local banking rules, regulations, and guidelines.
• Minimum 3-5  years of experience in selling /implementing Transaction Banking products for Corporate and Institutional clients, preferred.
• Adequate knowledge of client documentation.
• Ability to work under strict timelines, budget and produce high quality deliverables.
• Self-motivated, confident individual with excellent communication and presentation skills.
• Out of the box creative thinking and decision-making abilities in crunch situations. 
• Analytical skills – ability to review & analyse workflows and procedure to drive process improvements, enhancing client experience. 
• Adequate understanding of the various computer systems within the Bank and the applications of technology in business.
• Fluent in English and Chinese, written and verbal.  Other local language is a plus.
• A fast learner and self-motivated to learn new skills and technology.
• Good data analytical skills.  
   

Role Specific Technical Competencies

• Application Delivery Process
• Banking Products and Services Development
• Customer Interaction
• Internal Resource Coordination
• Process Management
• Project Management
• System and Technology Integration