Facilities Officer (5 days work)

Job Duties

Assist the Senior Facilities Manager to:-

• Respond to the Club inquires and concerns. Ensure timely and quality service delivery to the club. Follow up with other departments to ensure customer satisfaction
• Oversee the operation with the team to ensure maintenance, housekeeping, security, valet, gardener and linen service are delivered in compliance with the Service-Level Agreement (SLA) and Standard Operation Procedure (SOP) to achieve the Key Performance Index (KPI) targets
• Conduct regular inspections to ensure the operation is in alignment with company standards
• Assist in the preparation of annual facilities budget, forecasts and contracts
• Review and maintain service reports and agreements and manage external contractors and vendors
• Monitor the planned preventive maintenance programme
• Implement company policy, guidelines to ensure the facilities services are in normal
• Maintain the work order system. Assign and communicate work orders to multiple technicians and assists management in resolving problems
• Process invoices and related administration work

Qualification & Skills

• Higher Diploma or Degree in Housing / Facilities Management or related disciplines
• Minimum two years of related progressive experience and/or training
• Good written and spoken English and Chinese language skills
• Ability to comprehend and interpret instructions, correspondence, and memos and ask clarifying questions to ensure understanding.
• Ability to write routine reports and correspondence.
• Strong sense of responsibility, able to work under pressure and multi-tasking
• Ability to effectively present information to an internal department and/or large groups of employees.
• Ability in problem solving and decision making
• Good skills with Microsoft Office Suite, Outlook, and intranet/internet
• Support between Clubs.
• Shift work required on Saturdays, Sundays, and public holidays.
• Candidates with less experience may be considered for the Assistant Facilities Officer position.

Working Location: Tai Tam