Guest Relations Operation Support (Loyalty Services Admin)

Working Hours: 8am – 6pm, 9am – 7pm

Employment Term: Full-time / Part-time / Contract

We are now inviting highly motivated and outgoing individuals to join our team:

Major Responsibilities:

• Assist day to day Loyalty Services operation involved in all aspects of Elite members’ journey, from pre-arrival planning all the way to the post-stay experience via different platform
• Attend to incoming calls, emails, and assist and enhance Elite members’ staying experience, to maximize guests satisfaction 
• Handle and consolidate Marriott Bonvoy membership reports
• Coordinate with other departments to ensure smooth operation 
• Handle ad-hoc assignments assigned by Superior

Requirements:

• 1-2 years’ relevant experience in similar capacity in Hotel Front Desk / Guest Relations, with relevant system proficiency
• Highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
• Service orientation. Knowledge of principles and processes for providing customer and personal services
• Higher Diploma or above in Hospitality or relevant discipline
• Good command in spoken and written English and Chinese
• Proficiency in computer skills including MS Office and OPERA (PMS)