(Assistant) Events Planning Manager

Regent Hong Kong

POSITION OVERVIEW

  • Responsible to deliver highest level of guest experience from event planning, to handling their requirements to post-event follow-up. Key to this role is understanding client needs, maximizing their satisfaction and driving incremental revenue to the hotel.
  • Ensure effective communication with clients and follow up with internal departments to ensure high level of service and product will be delivered especially of arriving VIPs.
  • Assign upon situation as the point-of-contact to give immediate assistance in order that client’s needs are met quickly and their event runs smoothly.
  • Supervise the organization of post-event calls and collection of feedback survey and follow up with clients to obtain feedback and identify further business opportunities.
  • Closely monitor clients’ comment from event surveys to identify opportunities for improvement
  • Maintain good relationship with regular clients to obtain future event business.
  • Assist in key events, Wedding Showcase and other special events hosted by Hotel.
  • Develop and maintain relationships with clients to ensure the hotel is first choice when hotel services are required.

REQUIRED SKILLS

  • Bachelor’s degree or equivalent in Hotel Management or related field with at least 5 years of experience in event planning in a sizeable luxury hotel
  • Sophisticated interpersonal skills, negotiation skills and leadership skills
  • Demonstrated success in nurturing accounts through lengthy sales cycles
  • Maintain a high level of knowledge pertaining to policy and procedure and communicates knowledge effectively to all personnel when applicable
  • Demonstrate clear and effective verbal and written skills for the purpose of obtaining and conveying information to clients, technicians, management and team members as well as producing reports
  • Knowledge in Delphi and Opera systems is an advantage
  • Ability to work under pressure
更多工作資料
薪酬 薪金面議
待遇
  • 五天工作週
  • 生日假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 員工免費膳食
  • 保險計劃
  • 婚假
  • 醫療計劃
工種
  • 餐飲 · 酒店 - 其他職位
工作地點
  • 尖沙咀
教育程度
  • 碩士
  • 學士

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