Cleaning Manager

• Benefits
• 20 days Annual Leave
• Double Pay & Discretionary Bonus
• Five-day work week
• Bank holidays
• Medical insurance
• Dental Allowance and Life insurance
• Employee Caring Program
• Learning & Development Sponsorship
• Marriage leave
• Flexible working arrangements

Responsibilities

1.Cleaning and Pest Control Operations

• Integrated Cleaning and Pest Control Operations
• Oversee and manage regional cleaning and pest control activities, ensuring compliance with KPIs and client standards.
• Lead contractor operations, including service delivery, pricing, and performance improvements
• Review and optimize work schedules, ensuring efficient use of resources
• Implement checks like schedules, equipment lists, and training records for quality control
• Provide training, technical support, and resolution of escalations when necessary
• Inspect premises for cleaning and pest compliance, addressing issues promptly
• Prepare regular reports on productivity, cleaning standards, and pest issues

2.Cost Management

• Support Head of Department to manage the leaning, Pest Control PPM and Ad-Hoc Budget
• Deliver cost savings through job costings, productivity improvements and rationalisation of procedures and processes                   
• Check on the standing orders including mop colour, uniform, work permits, janitor trolley

3.OH&S

• Monitor & Ensure OH&S compliance through correct application and implementation of policies and procedures
• Report all workplace safety hazards to Facilities Managers
• Ensure Cleaning Leading Hands are conducting daily Toolbox talks with cleaning team members

4.Team Leadership

• Ensure the team understand performance targets and goals
• Reinforce quality and customer service standards
• Ensure that team members are properly trained for their roles
• Provide direct coaching and support to Leading Hands
• Provid real-time feedback on team member performance
• Assist in recruitment activities
• Identify and resolve workplace problems, including tardiness or absenteeism
• Address any disciplinary issues with the support of the HOD and HR
• Address any grievances raised by team members, escalating to the HOD where appropriate
• Support HOD to communicate with stakeholders on cleaning activities progress

Requirements

• Degree/Associate Degree/Higher Diploma or above in Business Administration/ Facility/ Property Management or related disciplines is preferred
• Cleaning Operations Management Certificate is preferred
• Minimum of 5 years’ experience in cleaning/food service industries is essential
• Minimum of 5 years’ supervision experience of dynamic team in customer service industry is essential
• Proven high level of customer service and management skills across diverse team/skill set is essential
• Strong working relationship with key stakeholders in busy environment is essential
• Proven experience in managing ‘hard floor’ clean environment is preferred
• Staff and Roster management experience is preferred
• Excellent interpersonal and communication skills
• Proficient in verbal & written English and Cantonese / Mandarin
• Intermediate to advance in Microsoft Office (Word, Excel & Outlook) is essential
• Occasionally conduct night inspection is required