Helpdesk Agent (Hotline)

Benefits 

• 20 days annual leave
• Double Pay
• Work from home and Flexible working arrangements
• Medical insurance
• Dental Allowance and Life insurance
• Employee Caring Program
• Learning & Development Sponsorship
• Marriage leave, Maternity, Paternity leave and other employee benefits

Job Responsibilities

• Answer inbound calls and make outbound calls.
• Resolve, manage and escalate problems logged with the Helpdesk system.
• Deal with internal contacts, external vendors/contractors and customers effectively.
• Establish and maintain good working relationships with our business representatives.
• Ensure all relevant data is obtained on each call through appropriate questioning, quickly securing, understanding of issues and accurate recording.
• Handle after-call activities.
• Liaise with technicians and contractors in order to prioritise calls.
• Perform ad-hoc duties as assigned by the company based on business needs.

Requirements

• Minimum of 1-2 years’ experience in customer service role.
• Bachelor's degree in any discipline is preferred.
• With working experience in a similar commercial sector is preferable.
• Team player & strong interpersonal skill.
• Good time management, planning and organising ability.
• Adaptable to fast-paced environment.
• Good command of written and spoken English & Chinese (Cantonese).

Hours of Work

• Roster based, 4 days On and 2 days Off.
• Shift Duties between 08:00-22:00, 9 hours a day, may need to work in Mon to Sun.
• When working in public holidays alternate leave will be arranged.