Guest Relations Supervisor - Club Lounge

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Provide outstanding services and ensure customer satisfaction
• Take reservations and perform check-in and check-out services
• Address customer concerns and complaints promptly and professionally
• Supervise associates in their assigned job duties

Qualifications

• Good communication and interpersonal skills
• Minimum 3 years relevant experience in Front Desk
• Knowledge in Opera System is must
• Good command of English and Cantonese