Customer Services & Policy Administration (Senior Officer) (Employee Benefit)

About the Role:

We are seeking a dedicated and detail-oriented Officer/Senior Officer to join our Customer Services & Policy Administration Team. This role is vital for enhancing our employee benefit operations and providing exceptional service to our clients.  The ideal candidate will be instrumental in driving continuous improvement and supporting the growth of our employee benefit business.
 

Job Descriptions:

• Respond to customer enquiries and requests in relating to employee benefit products and general insurance services in a timely and professional manner.
• Work collaboratively with other internal departments to maintain customer retention
• Deliver quality aftersales services in order to meet customer satisfaction level
• Maintain customer and policy records accurately
• Handle policy checking and billing. Ensure the policy contents as accurate, follow up premium timely and deliver documents to clients without any delay
• Follow up the policy related documents with insurers and service provider

Qualification Requirements:

• Bachelor’s Degree with 3-5 years working experience in Employee Benefits in broker firm(s) or insurance company(ies) preferred.
• Holder of Insurance license (IIQE papers I, II & III) are highly preferable
• Detail-oriented, customer focused with effective client relationship and communication skills
• Possess strong sense of responsibilities and be able to work independently and act as a self motivated and energetic good team player
• Good communication skills on written and spoken English and Chinese
• Good computer skills including MS Word, Excel and PowerPoint
• Candidates with less experiences would be considered as Officer

We offer: 

• 5-days work 
• Fun and open working culture without hierarchy - #WorkHardPlayHard philosophy and focus on teamwork 
• Flexible working policy 
• Diversified exposures over institutional, corporate, and individual clients 
• Attractive monthly basic salary and incentive payments 
• Comprehensive fringe benefits including 16 working days annual leave up to 24 days depending on years of services, Extensive Medical and Dental coverage, Training and Licensing Examination Support 
• Family Friendly Policy, including 6 days Family Care Leave, 1 day Birthday leave, etc. 
• Free Life and Health Insurance including both In and Out-patient benefits, Annual Wellness benefits 
• Pension Benefits on top of MPF mandatory contribution