Cluster Head - Branch Management

What you will be doing:

• Manage productivity of sales resources in the respective cluster and motivate them to achieve key product sales objectives and targets for consumer banking
• Ensure sales team embraces sales methodologies in their sales and service activities
• Ensure effective implementation of sales initiatives and facilitate effective communication between the frontline staff in the cluster and the Head Office
• Supervise the teams in delivering consistent quality customer experience
• Ensure that all compliance requirements and policies and procedures are properly followed
• Track and ensure that staff are adequately equipped and certified for their roles
• Ensure efficient allocation of resources across the network for respective cluster
• Work with HR on career roadmap for various frontline roles and staff recruitment and retention programmes

What we are looking for:

• University degree in Business Administration or related disciplines
• Pass in HKSI 1,7,8 and IIQE 1,2,3 is required
• At least 10 years of relevant experience in branch management in banking industry
• Strong leadership and people management skills
• Possess qualifications of ECF-RWM would be an advantage