Guest Relations Clerk - Wing Restaurant

We are looking for a talented individual who is passionate about hospitality and delivering a first class customer experience.

Working Time : 12:00 pm to 10:00 pm (from Mon to Thur & Sati)

11:45 am - 10:00 pm (Fri)

Responsibilities:

• Maintains quality service standards with all guests by creating a friendly, relaxed atmosphere while visiting the guest’s table and coordinating service requests.
• Interacts and entertains guests cordially and graciously, creating a memorable experience and building customer loyalty.
• Draw up client bookings for tables and ensure that tables are set before clients’ arrival.
• Manage the front desk by receiving incoming calls, greeting, and attending to customers.
• Keep records of guests' preferences and follow up on the administration paperwork.
• Follow up on guests' bookings and deposit payments.
• Assist customers with answers to queries and proffer solutions to issues within your capacity.
• Communicate with other staff, such as dinners, about clients’ bookings, needs, and complaints.

Requirements:

• Minimum 1-2 years of front desk and clerical work experience.
• Excellent communication skills and must be service-oriented.
• Fluent in speaking both English, Cantonese & Mandarin.
• Able to Chinese typing.
• Proficient in Microsoft Office.
• Excellent judgment, problem-solving, and people skills.
• Hong Kong resident only.
• Immediate availability is highly preferred.

We offer an attractive salary & benefits:

• Additional annual leave after 1 year of service complete with a maximum 18 days AL in total
• 8 days off per month
• No split shift, Sunday off
• Medical Insurance
• Paid Sick Leave
• Wedding Leave
• Birthday Leave
• Compassionate Leave
• Sales Incentive Bonus
• Staff meal provided
• Job-related training

To apply please submit your CV by email or via whatsapp to 92282600.

Additional Information

For more information, please visit our website at www.wingrestaurant.hk