Assistant Chief Concierge

Our Vision
Building Great Memories

Major Accolades
2016 - 2025 Three Michelin Stars – T'ang Court
2004 - 2024 Caring Company Award
2021 - 2024 Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)
2020 - 2024 Earth Check Certification Platinum Certificate
2020 The Best of The Best Masterchef – T’ang Court
2015 - 2019 Forbes Travel Guide Five-star Award Winner
2016 Travel+Leisure Best Top 5 Hotels in Hong Kong

Assistant Chief Concierge is responsible for assisting in supervision of the hotel concierge function including the following teams: Bell services, Concierge & valet parking. This position spends the majority of time in the lobby of the hotel so as to manage the service experience and offer personalised services as anticipated.

Responsibilities

• Assist the Chief Concierge in carrying out rules, policies and procedures set.
• Supervise Concierge Colleagues’ attendance according to the duty roster and supervise their performance while on duty.
• Acts as a key in the vertical communication channel between the Chief Concierge and the teams. All the necessary information and are up-to-date and precise when answering to guests queries.
• Ensure that all new join concierges are adequately instructed in service rules, policies and procedures; ensuring that service procedures are adhered to and carried out in detail and are corrected through constant on-the-job training.
• Conduct training courses for in order to up-keep professional standard of service
• Supervise the service of receiving, stringing, shipping and packaging parcels and baggage for the guests.
• Stay abreast of all functions and events which take place both inside and outside of the Hotel.

Qualifications

• Holder of Higher Diploma in hospitality-related discipline; University graduate is preferred.
• 8 years or above experience in Concierge of luxury hotel.
• Possess an extensive personal network among the industry.
• Profound skill of delegation, leadership, team management, training and customer service.
• Open minded, service oriented, outgoing, proactive and able to work under pressure and stressful environment.

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect.