Online Banking Centre Manager (Online Chat Service) [Ref no: OBCM-AL]

Nanyang Commercial Bank

Job Responsibilities:

Act as a team leader and manage a team of service representatives to provide all-around quality service to customers via Online Chat;
Establish relevant guidelines and procedures to ensure excellent service standards;
Handle customer requests and resolve customer complaints to ensure customer satisfaction;
Gather and analyze data to formulate training programs to team members;
Conduct coaching to team members on best practices for daily inquiries;
Perform any other job duties as assigned by supervisor.

Job Requirements:

Bachelor’s degree or above in any discipline;
At least 2 years of experience in SME customer service in banking industry;
Good customer service orientation with strong problem solving and analytical skills;
Excellent customer centricity mindset to deliver good quality services for customers;
Able to work under pressure and meet tight deadlines;
Proficient in MS Office applications including Chinese word processing;
Work on shift is required.

更多工作資料

薪酬	N/A
待遇	五天工作週生日假彈性花紅教育津貼考試假家屬醫療計劃房屋津貼保險計劃婚假膳食津貼醫療計劃
工種	銀行 ‧ 金融服務 - 顧客服務 · 關係管理銀行 ‧ 金融服務 - 零售銀行服務
教育程度	碩士學士