General Manager

Butterfly Hospitality (HK) Limited

At Butterfly Hospitality Group (BHG), our culture is centered on what truly matters to our guests. We thoughtfully create spaces that offer freedom of choice and genuine experiences. Through our amiable hospitality and convenient locations, we aim to connect each guest to the vibrant heart of every city.

Founded in 2008 in Hong Kong, Butterfly Hospitality Group (BHG) is rapidly expanding both locally and across the globe. Currently managing Butterfly Hotels and Page Hotels, we at BHG are known for our exceptional hospitality, prime locations, and sophisticated design. This is translated to BHG’s impressive financial performance, highlighting our competitive edge.

We remain committed to investing, managing, and developing boutique hotels, consistently expanding our business through a strong pipeline of high-quality projects. Our dedication to excellence ensures that each new venture creates an element of surprise and excitement, making each new release something our guests eagerly anticipate.

General Manager

We are currently seeking a high caliber professional to join us as a General Manager with the primary responsibility of managing an over 500 keys hotel under our management.

Key Responsibilities:

• Oversee the hotel overall strategy and profitability with an on-going focus on maximizing revenue and driving financial success.
• Oversee all aspects of hotel management, including sales and marketing, revenue management, rooms and maintenance, food & beverage, budget and forecast management, etc.
• Lead and inspire employees to deliver exceptional service and to cultivate positive relationships with guests and proactively seek opportunities to enhance their stay and satisfaction.
• Optimize the overall sales and revenue management strategy to maintain competitive advantage, drive revenue growth and financial results.
• Oversee the hotel’s budget and forecast, analyze financial performance, and implement cost-saving measures to optimize profitability and achieve financial targets.
• Continuously find ways to improve the property as well as to ensure effective and efficient management of the property and capital projects.
• Maintain a positive brand reputation and high standards of product and service quality; conduct regular inspections and implement procedures to ensure high standards of property condition and cleanliness throughout the Hotel.
• Take appropriate action with regards to guest feedback, issues and regular audits and utilise the metrics available to establish proactive processes to address underperformance.
• Ensure the safety of guests and employees and full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards as well as all regulatory requirements, including Occupational Health and Safety, fire safety, and food safety, etc.
• Maximize employees’ potential through implementing robust training and development initiatives and ensuring that regular performance reviews are being conducted.
• Establishment of positive owner relations through proper and appropriate communications with the appointed owner’s representatives.
• Perform other tasks as directed by BHG management team in pursuit of business goals.

Requirements:

• Bachelor’s degree or Diploma in Hospitality Management, Business Management, or related disciplines
• Minimum 15 years of hotel operations experience with 3 – 5 years in the capacity of General Manager
• Provide visionary leadership and the ability to build a culture of excellence
• Ability to ensure smooth and efficient functioning of all departments to deliver business objectives
• Passionate with commitment to ensuring guest satisfaction and encouraging a culture of hospitality and service excellence
• Proven track record in managing financial performance and driving growth and results
• Strong analytical skills with the ability to identify business and revenue opportunities
• Excellent communication and interpersonal skills with the ability to present ideas and strategies to the management and owner’s representatives effectively
• Proficiency in MS Office and good command of both spoken and written English and Chinese