Cargo Duty Officer

Cathay Pacific Airways Ltd

Reports To: Assistant Manager Cargo Manager On-Duty

The team at Cargo Service Delivery manage our global cargo services. This includes managing operations and processes and following all local regulations. Our role is to maintain the Cathay Cargo customers’ experience by ensuring their shipments can reach the destination without deviation.

As the Cargo Duty Officer, you will be responsible for ensuring operational efficiency and customer satisfaction by planning, monitoring, and coordinating activities in the Cargo Operation Centre (COC).

Key Responsibilities

  • Communicate clear procedures and guidelines to staff and ensure ramp and warehouse safety by reminding airside staff
  • Motivate working groups through skill reviews for enrichment and optimize manpower to maintain high service standards
  • Utilize resources across units during disruptions and verify attendance reports for necessary actions, including interviews for staff issues
  • Monitor E-Air Waybill (E-AWB) acceptance and Unit Loading Device (ULD) inventory, transfers, and supplier performance
  • Ensure accuracy in special cargo movements, flight operations, loadsheet management, and document verification and handle special cargo arrangements (e.g., odd-sized / heavy cargo, horse shipments, etc.)
  • Handle incident reports and Cargo Alert responses, ensuring appropriate actions are taken
  • Monitor equipment usage, provide quick response during disruptions, and fulfill delegated duties from the Manager on Duty
  • Contribute to new initiatives by aligning operational needs and constraints and develop innovative work processes for product rollouts
  • Provide assistance with IT maintenance and improvements
  • Ensure optimization of the Cargo Agent Operation Program

Requirements

  • Right to work in Hong Kong
  • Minimum age of 18
  • Post-secondary qualification
  • Good command of spoken and written English and Chinese
  • Minimum 3 years of experience in supervisory level and 5 years of experience in airline industry, with experience in freighter load control, ramp/loading and cargo operation would be an advantage
  • A self-motivated team player and strong leadership and people management capabilities
  • Excellent interpersonal and communication skills with the ability to interact with people at all levels
  • Strong problem solving, decision making and organizing skill
  • Flexibility to work on shift schedules (including overnight, weekend, and public holidays)
  • As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test

Benefits

  • Being part of a world-class service brand to be proud of
  • World-class training and structured career progression path
  • A safe and collaborative working environment which embraces a diverse and inclusive culture
  • Special allowance(s) is entitled to overnight and public holiday shifts
  • Extensive medical coverage & insurance scheme for you and your dependents
  • Flexible retirement scheme
  • Discounted travel across many airlines for you and your family

 

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

For any frontline recruitment related enquiries, please reach out to us by Whatsapp +852 2747 2298
/ 對我們前線職位有興趣者 請聯絡Whatsapp招聘熱線: 2747 2298查詢

更多工作資料
薪酬 薪金面議
待遇
  • 五天工作週
  • 恩恤假
  • 豐厚薪酬
  • 牙科計劃
  • 彈性花紅
  • 家屬醫療計劃
  • 彈性工時
  • 保險計劃
  • 醫療計劃
  • 加班津貼
  • 社交/休閒及運動設施
工種
  • 物流 · 倉務 · 司機 - 其他職位
工作地點
  • 香港國際機場
僱用形式
  • 全職
教育程度
  • 碩士
  • 學士
  • 副學士或高級文憑
  • 文憑或相等程度
  • 博士
工作簽證 只接受有工作簽證之人士

類近好工

客戶服務助理 (上水)

Kerry Logistics 嘉里物流

客戶服務助理 (粉嶺)

Kerry Logistics 嘉里物流

理貨員 (Store Keeper)

Brighten Floriculture Limited

兼職站務助理

城巴有限公司

公司司機

SML (Hong Kong) Limited

工場凍庫理貨員 (兼職)

Taste of Asia Group Limited