Guest Services Ambassador (Concierge)

Our Vision
Building Great Memories
Major Accolades
2004 - 2024       Caring Company Award
2016 - 2024       Three Michelin Stars – T'ang Court
2021 - 2024       Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)
2020 - 2024       Earth Check Certification Platinum Certificate
2020                   The Best of The Best Masterchef – T’ang Court
2015 - 2019       Forbes Travel Guide Five-star Award Winner
2016                   Travel+Leisure Best Top 5 Hotels in Hong Kong
 
Responsibilities

• Perform concierge / lobby guest relations duties including baggage and transportation arrangement;
• Greet VIP guests ;
• Assist the Langham Club, Business Centre and Guest Services areas whenever necessary;
• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;
• Promote hotel facilities including Health Club, Business Centre and F&B outlets;
• Offer professional traveling tips and insights to hotel guests

Qualifications

• Minimum 1 years working experience in hotel industry.
• Diploma or above.
• Independent & confident to work under pressure.
• Good interpersonal skills.
• Good team player with excellent communication skills ; &
• Additional language would be an advantage.

*Fresh Graduate will also be considered.

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect.